Here is a comprehensive, ready-to-use FAQ section tailored for Wood Max Studio, structured around your actual product catalog, shipping rules, return policies, and specific material care guidelines found on your store.
Orders
Where do you ship, and what are your shipping charges?
We provide fast delivery all over Pakistan. Best of all, we offer free shipping on all orders across Pakistan with no minimum purchase required.
How do I know my order has been confirmed?
Once you place an order on our website, you will automatically receive an order confirmation email and SMS with your order summary and tracking details.
Can I modify or cancel my order after placing it?
If you need to change a product model, finish, or address details, please reach out to us immediately at +92 321 0236611 or email woodmaxstudio@gmail.com. If your order has not yet been dispatched, we will immediately reserve and swap the item in our stock for you.
Shipping & Returns
What is your return and exchange policy?
You can visit our Refund Policy
What should I do if my item arrives damaged or incorrect?
Because we deal in handcrafted and delicate showpieces, please inspect your package immediately upon delivery. If an item arrives damaged, defective, or incorrect, contact our customer service team right away with photos or a video of the product so we can evaluate the issue and send a replacement or process a refund.
Product Materials & Care Instructions
Are your wooden products made from solid wood?
Yes, our wooden collection—ranging from our drawing room showpieces (like the Markhor and Kissan sculptures) to functional kitchenware and shoe racks—is handcrafted from premium natural hardwood (such as Sheesham wood) and high-grade materials designed for long-lasting durability and rustic elegance.
How should I clean and care for wooden décor and furniture?
- Moisture control: Keep products away from direct water and moisture. Avoid placing them in humid areas like bathrooms or exposed outdoor spaces.
- Sunlight: Do not expose wooden pieces to direct sunlight for extended periods, as this can fade the natural wood finish and lacquer.
- Cleaning: Wipe gently with a dry, soft microfiber cloth.
- Maintenance: For a long-lasting shine, occasionally apply a small amount of natural wood polish or mineral oil.
How do I prevent brass décor products from tarnishing?
Our handcrafted brass statues and vintage showpieces require simple maintenance to retain their shine:
- Keep brass items completely dry at all times.
- Avoid direct contact with water, room sprays, perfumes, or harsh chemical cleaners.
- Clean gently using a soft, dry cloth. If natural oxidation or tarnishing appears over time, apply a specialized brass polish and wipe gently.
How should I care for resin statues and sculptures?
Our modern resin sculptures (such as abstract face figurines and Greek busts) should be dusted regularly with a dry or slightly damp soft cloth. Avoid abrasive scrubbing pads or harsh chemical solvents, which can scratch the detailed matte or gloss finish.
Craftsmanship & Gifting
Are your décor products handmade?
Yes! Our artisanal décor collections are made in small batches, with many pieces 100% hand-carved and hand-painted by skilled traditional artisans. Because of this authentic handcrafted process, slight variations in wood grain or stroke details may occur, making every single piece unique.
Do your showpieces make good corporate or event gifts?
Absolutely. Our statement pieces—such as our scale fighter jet models, traditional village sculptures, and luxury brass showpieces—are popular choices for executive office desks, housewarmings, wedding gifts, and Eid presents.
How can I contact customer support?
Our team is always ready to assist you:
- Phone / WhatsApp: +92 321 0236611
- Email: woodmaxstudio@gmail.com